Other Devices - Diagnostic & Repair
B-Hawk Gaming offers a prompt and professional repair service to help diagnosis and fix your broken devices such as, Laptops, Gaming Consoles and any other device that may need repairing.
The price shown is a non refundable Diagnostic fee + RETURN POSTAGE OF YOUR DEVICE.
Please do not send your device in without first making a purchase - we will not work on any device that does not have an order number. We receive mutliple devices each week and the order number allows us to ensure a device is correctly matched to the cusotmer and it's repair progress is tracked through our system. If a device arrives with no upfront purchase, that device will remain on the shelf untouched until a purchase for our services has been made.
There will be an additional charge of: £50 + cost of spares (spare parts will be discussed prior to repair) if the repair is successful*, and your device is working. There will be no additional charge for an unsuccessful repair.
In order to smooth out the process a bit, all customers should be prepared to cover the cost of a single memory module/power-stage/phase-controller which, if necessary for a repair, will be replaced automatically. We hope that this will speed up our turnaround times since we can complete repairs without communication delays. We will still communicate for any further problems or cost.
Once a repair has been completed, the device will not be returned until FULL final payment is received.
*A successful repair is denoted as any device which is in a working condition, regardless of how simple the fix, and has passed all post repair testing without issues. This refers to the functionality of the device, and may not include cosmetics such as plastic covers and/or LEDS.
Turn Around Times
We try to do this as quickly as possible, but depending on workload, for 'Other Devices' our turnaround is 4-6 weeks for diagnostics/repairs on top of any additional time for spares orders to come in if necessary.
How To Send Your Device In For Repair
Once you have purchased the correct Device Service from the drop down list, please carefully package your device and use a tracked and signed for service to ensure the items safe arrival. Please mail the items to the following address.
B-hawk Gaming
14 Brombil Street,
Port Talbot,
Neath Port Talbot,
SA13 1ND.If you could also, please follow these steps:
- Add any information regarding the faults, if the symptoms are known to the parcel itself.
- Add your name to the outside of the parcel so we can identify which items belong to you. If this is on the outside it is easier for us, if it is on the inside, then we could have a delay since we receive multiple parcels on a daily basis and prefer to open a parcel only when we are ready to work on that device.
- Send a message to us stating what device (brand and model) you intend to mail in, if we haven't discussed this already.
- Include your email address in the parcel so we can invoice for repairs.
Disclaimer
Damage to faulty Devices:
Some devices may have underlying problems that could be made worse by attempting repair, although it is uncommon, there is still a chance it could happen. So partially working devices may end up not working at all. We will not be held liable in such an event. Some devices may also be severely damaged whereby we might get it functionally working but it may have cosmetic flaws, or other faults/missing components which will be deemed less concerning and as such, we may overlook them.Liability:
We accept no liability for damages to items or loss of items that happen because of circumstances outside of our control. This includes break-ins, natural disasters and fires.Shipping Damage / Loss:
We have no control over items that are in the possession of the courier. In the very highly unlikely event that a card does get damaged or lost during shipping, to or from us. We will assist as best we can with compensation claims, but we will ultimately not be held liable for any losses incurred.By purchasing this service, you will be acknowledging that you fully understand and agree to the above statements.
Shipping
The initial postage arrangement and cost of sending your item into us for repair is to be managed and paid for by yourself, the customer, using a service of your choice. The postage fee paid to us at checkout is for the safe return of your device only.
We have two regular posting days, all devices ready to be returned to the customer will be carried out on Wednesday and Saturday and will be carried out by our chosen provider Royal Mail. For UK deliveries we use the ‘Special Delivery Guaranteed by 1pm’ Service and for International deliveries we use the ‘International Tracked & Signed’ Service.
Shipping Charges:
Shipping Zone
Shipping Times*
Shipping Cost Per Item**
UK
Next Working Day
CPU's £8.40 | GPU, MOBO & Other Devices £16.60
Europe Zone 1
3-5 Working Days
CPU's & £14 | GPU, MOBO & Other Devices £20
Europe Zone 2
3-5 Working Days
CPU's £15 | GPU, MOBO & Other Devices £24
Europe Zone 3
3-5 Working Days
CPU's £15 | GPU, MOBO & Other Devices £24
*Delivery times are estimates only and do not consider any unforeseeable delays.
** Prices may be subjected to change at any time, depending on our delivery provider’s prices.International Shipping Disclaimer:
The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with you the customer.
B-Hawk Gaming will NOT be responsible for paying any of these charges.
Due to customs delays and other factors outside of our control, orders may take longer to arrive. B-Hawk Gaming will NOT be held responsible for any delays that may occur.Warranty
The device is subject to a 30 day warranty period for the same fault, or same parts.
Please ensure to test your device as soon as you receive it back to avoid missing the warranty deadline.
In the event that a device fails again, we ask that you cover postage back to us, and we will cover it back to you.
If we are not able to repair it the second time, we will also refund the repair fee paid to us (£50).
The device will be scrutinized when returned, any extra damage that was not there during the first successful repair*, or the fault is found to be caused by the user/owner will void this warranty and full fees will be required to repair it once again.
If the device is found to have no problems and is sent in for no reason, we will then ask you to cover the return postage.
*A successful repair is denoted as any device that has passed all post repair testing without issues. This refers to the functionality of the device, and may not include cosmetics such as plastic covers and/or LEDS.